About our client
A leading U.S online food delivery platform with over 14,000+ employees partnered with dotSolved to leverage agentic automation and transform its month-end close process.
Challenges
- Manual download and consolidation of balance sheets and statements leading to process delays
- Error-prone calculations impacting reporting accuracy and audit readiness
- High resource dependency and inefficiencies
- SLA compliance risks due to delays in month-end activities
- Lack of real-time visibility into completion status
Solution
- Unattended bots to automate data collection, processing, and validation
- Rule-based workflows to ensure consistency and eliminate manual triggers
- Integrated ecosystem with NetSuite, Sigma, Google Drive, and Microsoft Office
- Real-time notification system for end-to-end visibility
- Planned validation and checklist QA to ensure business continuity and accuracy
Value Delivered
- Thousands of hours saved annually, allowing teams to focus on strategic activities and high-priority tasks
- 100% SLA compliance achieved
- Accelerated turnaround times with increased operational efficiency
- Significant reduction in human errors and rework
- Decreased reliance on manual effort, improving overall resilience and decision-making
