Pleasanton, CA, Jan 20, 2026

dotSolved, a leading provider of IT and business process transformation services, today announced a strategic partnership with Atomicwork to deliver next-generation, AI-powered Enterprise Service Management (ESM) solutions to mid-market organizations.

Following extensive market research and hands-on evaluation, dotSolved selected Atomicwork as its partner to deliver what it believes is the most advanced Agentic AI ESM platform available today. This partnership enables dotSolved to offer an AI-powered Helpdesk Service that moves beyond traditional ticket-based support to intelligent, autonomous service delivery.

“Organizations are under pressure to deliver faster, more efficient service without increasing cost or complexity,” said Sasan Vossoughi, SVP, Customer Advocacy at dotSolved. “This partnership allows us to combine agentic AI with deep integration and delivery expertise to drive measurable outcomes, not just automation.”

Atomicwork’s agentic AI platform enables autonomous resolution of service requests directly within employees’ daily workflows, including Microsoft Teams, Slack, email, and browser-based experiences. Unlike traditional ITSM tools, agentic AI can take action across enterprise systems without manual routing or intervention.

dotSolved complements this technology with end-to-end service ownership, including solution design, enterprise integration, global delivery, and ongoing optimization. Customers benefit from reduced ticket volume, faster resolution times, improved employee experience, and lower total cost of ownership compared to legacy ITSM platforms.

“dotSolved brings deep transformation expertise and a strong outcomes-driven delivery model,” said Lenin Gali, Chief Business Officer at Atomicwork. “Together, we are enabling organizations to move from reactive service desks to intelligent, AI-powered service experiences.”

The partnership reinforces dotSolved’s broader strategy to help organizations adopt AI responsibly and effectively across core enterprise processes.

For more information or to request a briefing, visit our website.